Thank you for shopping with Mentor Performance Parts Co., LTD. We strive to provide fast, reliable, and affordable shipping services to ensure your order arrives safely and on time. Please read the following shipping information carefully.

Shipping Areas

We currently ship to most countries worldwide. Shipping availability and fees may vary depending on the destination. Please check the shipping options available at checkout for your location.

Processing Time

  • Orders are typically processed within 1-3 business days after payment confirmation.

  • Custom or special orders may require additional processing time, which will be communicated to you.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods and Delivery Time

We offer multiple shipping options, including standard, expedited, and express delivery, depending on your location and preferences.

  • Standard Shipping: Estimated delivery time 7-21 business days.

  • Expedited Shipping: Estimated delivery time 3-10 business days.

  • Express Shipping: Estimated delivery time 1-5 business days.

Please note that these are estimates and actual delivery times may vary due to customs clearance, local postal services, weather, or other unforeseen delays.

Shipping Costs

Shipping fees are calculated based on the destination, package weight, and shipping method selected. Shipping costs will be clearly displayed during checkout before you complete your order.

Order Tracking

Once your order is shipped, we will provide you with a tracking number and a link to the carrier’s tracking website. You can use this information to monitor the delivery status of your package.

Customs, Duties, and Taxes

  • International shipments may be subject to customs duties, import taxes, and fees levied by the destination country.

  • These charges are the responsibility of the recipient and are not included in the product price or shipping cost.

  • Please check with your local customs office for more information about potential charges before placing an order.

Shipping Address

Please ensure that your shipping address is complete and accurate to avoid delays or delivery failures. We are not responsible for lost or delayed shipments caused by incorrect or incomplete addresses provided by customers.

Lost or Damaged Shipments

  • If your package is lost or damaged during transit, please contact us within 7 days of the expected delivery date.

  • We will work with the carrier to investigate the issue and assist you with a replacement or refund according to our policies.

Contact Us

For any questions or concerns regarding shipping, please contact our customer service team:

Mentor Performance Parts Co., LTD
Building #1, No. 690 Kangzhuang South Road, Jiangbei, Ningbo, China
Email: sales@caracetek.com