Mentor Performance Parts Co., LTD (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or purchase our products. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

We collect information that identifies, relates to, describes, or is capable of being associated with you (“Personal Data”), including:

  • Personal Identification Data: name, email address, phone number, billing and shipping addresses, payment information.

  • Technical Data: IP address, browser type and version, operating system, device information, and other technical data when you access our website.

  • Usage Data: details of how you use our website and services, including pages visited, links clicked, and browsing behavior.

  • Marketing Data: your preferences for receiving marketing communications and related interactions.

How We Use Your Information

Your data is used for the following purposes:

  • To process and fulfill your orders, including payment, delivery, and customer support.

  • To communicate with you regarding your orders, inquiries, and updates about our products and services.

  • To improve and personalize your experience on our website and tailor our services to your needs.

  • To send promotional offers and newsletters, where you have consented to receive them.

  • To comply with legal obligations and protect our rights and property.

  • To prevent fraud and ensure security of transactions.

Legal Basis for Processing

Where applicable, we process your personal data based on:

  • Your consent.

  • The necessity to perform a contract with you.

  • Compliance with a legal obligation.

  • Our legitimate business interests, such as improving services and security.

Information Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information with:

  • Service Providers: trusted third-party vendors who assist with order fulfillment, payment processing, shipping, marketing, and IT services.

  • Legal Authorities: if required by law, regulation, or legal process.

  • Business Transfers: in case of merger, acquisition, or sale of assets.

All third parties are obligated to keep your data confidential and secure.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze website traffic, and deliver relevant advertising. You can manage cookie preferences through your browser settings; however, disabling cookies may affect website functionality.

Data Security

We adopt industry-standard security measures, including encryption and access controls, to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Despite these measures, no online transmission can be guaranteed 100% secure.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, your data will be securely deleted or anonymized.

Your Rights

Depending on your jurisdiction, you may have rights including:

  • Access to your personal data.

  • Rectification of inaccurate or incomplete data.

  • Requesting deletion or restriction of processing.

  • Objecting to data processing for direct marketing.

  • Data portability.

  • Withdrawing consent at any time.

  • Lodging a complaint with a supervisory authority.

To exercise these rights, please contact us as indicated below.

Children’s Privacy

Our website and services are not directed at individuals under 13 years of age. We do not knowingly collect personal data from children under 13. If we become aware of such data, we will delete it promptly.

International Transfers

Your information may be processed and stored in China or other countries where we or our service providers operate. We ensure adequate protections are in place to safeguard your data during such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact:

Mentor Performance Parts Co., LTD
Building #1, No. 690 Kangzhuang South Road, Jiangbei, Ningbo, China
Email: sales@caracetek.com